The Calm Collective

In reality, difficult situations are a cocktail of emotions and instinctive responses. When faced with a screaming, threatening customer or individual you are not likely to remember a tactic that was on a screen or overhead.

What you learn

Through direct training provided by Phoenix trainers, you will learn to develop emotional awareness, memory, resilience and how to survive the “age of rage” and cultivate calmness.

Duration

Our programs are 4 hours long with the option to be tailored for a full day. We also offer a 3-day masterclass course.

Delivery method

Our programs utilise video, audio training and interactive theatre training. Upon request, the program can be held at clients premises.

Enquire now

Our happy team leaders

"It was great to learn to be open and flexible and build on other people's ideas without giving up my own!"

COG Branding

"Very informative and thought-provoking about how you handle your own anger and rage."

Team Leader

"I thought the 4 hours would be boring, but the course was fast-paced and hands-on."

Team Leader

"Following 24 years in the customer service industry, I still learnt something today."

Team Leader

"How to respond in the most effective way to deal with rage."

Team Leader

"To be self-aware that rage can happen at any time and to look for an alternative response."

Team Leader

The Calm Collective