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FAQ

What business can benefit from Rage & Resolution Customer Experience?

The short answer is every kind of business.

Who benefits the most?

All participants will enjoy the increased level of performance that R & R CX provides. In particular, those frontline employees with close customer contact will experience the most dramatic benefits. Typically, these are performance-driven employees.

How does R & R CX equip people in the customer service industry?

This unique formulation of video, audio and interactive theatre training immerses participants in confrontations and coaches them on how to develop their emotional memory skills and diffuse potential rage situations.

Our happy team leaders

"It was great to learn to be open and flexible and build on other people's ideas without giving up my own!"

COG Branding

"Very informative and thought-provoking about how you handle your own anger and rage."

Team Leader

"I thought the 4 hours would be boring, but the course was fast-paced and hands-on."

Team Leader

"Following 24 years in the customer service industry, I still learnt something today."

Team Leader

"How to respond in the most effective way to deal with rage."

Team Leader

"To be self-aware that rage can happen at any time and to look for an alternative response."

Team Leader