Restoring harmony in the customer service industry through human connection.
About us
Through lived experiences, The Phoenix Customer Service Excellence helps you to understand how to survive ‘The Age of Rage’ in the customer service industries and equip your teams with the necessary emotional awareness, intelligence and confidence that brings calmness in a rage situation.
The Phoenix uses human connection and action intelligence to give you the life-long tools to manage and understand emotions, both inside yourself and others and give you the edge in a competitive industry and business environment. Your team will thrive by learning the skills and ability to de-escalate potentially detrimental or irretrievable situations and achieve more positive outcomes both commercially and personally.
With nurturing from The Phoenix Customer Service Excellence, you will be investing in a training program that will provide you and your team a competitive edge in the marketplace, and strengthen emotional well-being, resulting in more enjoyable and successful days at work.
Our offering
We deliver training workshops in a range of industries from advertising to transport, but The Phoenix doesn’t just stop there. To arrange a workshop for another industry, contact us
Advertising
Airlines
Banking
Call centres
Councils
Hospitality
Retail
Transport
Our training workshops
The Phoenix’s first-hand experience and understanding of strong emotions allow us to support you in your journey of self-awareness and understanding.
The Resolution Revolution
The Resolution Revolution is a tailored 1-day training workshop focused on customer service and rage resolution
The Calm Collective
The Calm Collective is a tailored 4-hour training workshop focused on customer service and rage resolution.
The Peace People
The Peace People is a tailored 3-day training workshop focused on customer service and rage resolution.